TSProfessional SOUND + LIGHT TERMS & CONDITIONS

TSProfessional Audio Limited trading as TSProfessional SOUND + LIGHT hereafter termed the “Seller”. TSProfessional Audio Limited is registered in the UK, registration number 2697702 . Registered Office & HQ: Unit 6 Avocet Trading Estate, Victoria Gardens, Burgess Hill, RH15 9NH

OUR PRIVACY POLICY

Our full privacy policy statement may be viewed under the following link CLICK HERE

PRICES

All prices on our Online Store include VAT and are subject to a delivery charge that is shown at check out. VAT registration number 587 7884 54

TERMS AND CONDITIONS OF SALE

No statement or condition of sale contained within these terms affects or restricts the Customer’s statutory rights as defined under EU Consumer Rights Directive, The Consumer Rights Act 2015 or The Consumer Contracts (information, cancellation and additional charges) Regulations 2013.

All orders for goods accepted by TSProfessional SOUND + LIGHT (the Seller) are accepted subject to the following conditions, which shall form part and govern the contract of sale. Acceptance of goods by the Customer shall be deemed to be acceptance of these conditions of sale unless the Customer notifies the vendor in writing within 15 days of delivery of the goods. Any term sought to be imposed by a Customer either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the Seller has authority to vary these conditions.
We store the content of this contract and will send the Customer the details of the order as well as our general terms via email.

TERMS OF PAYMENT

For orders placed using a Credit or Debit card, the payment card will be debited once the order is confirmed. The Seller reserves the right not to accept payment by credit or debit card. Goods remain the property of the Seller until paid for in full and the Seller reserves the right not to dispatch goods until cleared funds have been received.

DESPATCH OF ORDERS

The Seller shall not be bound by a contract of sale until the goods have been received by the Customer. As indicated on the product page, delivery dates are provided as an estimate only – the Seller will use its best endeavours to comply with the date named for delivery. All products offered are held in stock by the Seller. No orders are accepted for items not in stock or on long delivery.

GOODS DAMAGED IN TRANSIT

Any goods received by the Customer that have suffered damage in transit must be reported to the Seller as soon as possible, and at the latest within 3 days of receiving the goods.

  1. The Seller will collect damaged goods from the Customer and deliver replacement goods as quickly as possible at the Seller’s expense.
  2. The Seller accepts responsibility for the condition of the goods until they are delivered to the Customer, so any damage or breakage during transit is the Seller’s responsibility, but if something happens after it has been delivered to the Customer, the Customer’s dedicated safe place or the Customer’s nominated neighbour, it is the Customer’s responsibility, and the Seller cannot accept any liability for damages.
  3. The Seller will not accept any responsibility for goods damaged in transit if the Customer reports the damage more than 14 days after receiving the goods.
  4. The Seller will reimburse reasonable return costs should the Customer be able to provide independent proof that the damage is attributable to the Seller or its delivery courier.
  5. If despite appropriate and secured packaging, the Customer’s returned goods are damaged during transit from the Customer to the Seller, the Seller will take responsibility if the collection and delivery have been arranged by the Seller.
  6. If the Customer has arranged to send the item back to the Seller at the Customer’s expense, the Seller accepts no liability, and the Customer will need to contact his courier company for any compensation for loss of refund or rely on his chosen transport insurance.

DELIVERY OF AN INCORRECT ITEM

Any goods received by the Customer that the Customer considers as the incorrect delivered goods must be reported to the Seller as soon as possible, and at the latest within 3 days of receiving the goods.

  1. The Seller will collect incorrect goods from the Customer and deliver replacement goods as quickly as possible at its own expense.
  2. The Customer has a responsibility to return the incorrect item or any item that has been accidentally delivered to the Customer by the Seller without order or payment.
  3. If the Customer doesn’t return it, the Seller will charge the Customer the full cost of the item.

WITHDRAWAL OR CANCELLATION OF ORDERS

The Customer has a right to cancel an order for items purchased from the Seller’s website or placed over the telephone or by email no later than 3 days after delivery. For any cancellation of an order within the Customer’s statutory rights or under the Seller’s Money-Back Guarantee, the Customer is responsible for returning the goods to the Seller at the Customer’s own expense.

  1. Orders can be cancelled by letter, email, or telephone.
  2. Items need to be returned no later than 3 days from the day on which the Customer communicated the cancellation to the Vendor.
  3. The Customer is advised to carefully unwrap their goods, keep all packaging safe, examine the goods and if they don’t want the goods, to put them back in the original packaging for safe return.
  4. The Seller may cancel any order placed by a Customer if the Seller suspects the transaction is fraudulent. If an order is cancelled by the Seller any monies paid by the Customer will be refunded in full within 10 days.

RETURNS FROM THE CUSTOMER

Goods may be returned for a refund within 3 days of delivery. A restocking and handling charge may be made if the Customer cancels the order even though the Seller fulfilled all requirements requested by the Customer placing and paying for all or some of the goods in the order.

  1. Providing the Customer informs the Seller within 3 days of delivery to the Customer, the Seller will refund standard delivery charges.
  2. If the Customer cancels an order in line with their statutory rights or wants to return an item, the Customer is responsible for returning the goods to the Seller. Return courier requests made for cancelled orders will incur a charge, the amount of which depends on the size and weight of the item.
  3. If the Seller receives goods that have not had reasonable care taken, the Seller shall reduce the Customer’s refund amount equivalent to the reduction in the value of the goods.

DEFECTIVE GOODS WITHIN THE WARRANTY PERIOD

All products carry a minimum of a One-year warranty unless otherwise stated.

  1. If items become defective due to manufacturing fault within 180 days of purchase, then the Seller will arrange for the collection and repair of the product.
  2. If the product cannot be repaired within 60 days, then a replacement product will be issued, which will not be older and not be in worse condition than the original product returned by the Customer.
  3. If the item becomes defective within the warranty period, but after 180 days from the date of delivery, then the same conditions as above apply but the Customer will be expected to pay for any reasonable steps to prove the manufacturing fault and for the cost of returning the product to the Seller.
  4. Products may not be returned to the Seller for a refund later than 30 days from delivery unless the Seller is unable to comply with its warranty obligations.
  5. This warranty excludes items that have become defective due to miss-use, accidental damage or any reason other than manufacturing fault.
  6. If an item is found to be without fault on its return to the Seller and is out of the period of 30 day money back guarantee, then the Seller will return the item to the Customer for a small charge.
  7. The Customer should insure any products returned at the Customer’s expense.

LIABILITY CONDITIONS

The Seller is not liable for loss of business or income under any circumstances.

  1. Whilst the Seller makes every effort to ensure that goods supplied correspond to in every respect with the specification or description provided, the Seller is not responsible for minor variations in specification, and no such minor variation shall be the subject of any claim against the Seller.
  2. The Seller will take all reasonable care, in so far as it is in its power to do so, to keep the details of the Customer’s order and payment secure, but in the absence of negligence on the Seller’s part, the Seller cannot be held liable for any loss the Customer may suffer if a third party procures unauthorised access to any data the Customer provides when accessing or ordering from the Seller’s Website.

DEFECTIVE GOODS WITHIN WARRANTY

If the product becomes defective due to a manufacturing fault within a one-year period, the Seller will arrange for a free return.

  1. After one year, the Customer is responsible for the cost of returning the item to the Seller and the cost of delivering the item back to the Customer.
  2. The Seller will reimburse reasonable return costs should the Customer be able to provide independent proof that the fault is attributable to the Seller or the manufacturer.

WITHDRAWAL OR CANCELLATION OF ORDERS

Subject to the warranty exclusions as detailed in this document, products may be returned for a refund within the number of days stated from delivery.
A restocking and handling charge may be made if the Customer cancels the order even though the Seller fulfilled all requirements requested by the Customer placing and paying for all or some of the goods in the order.

TRANSFER OF WARRANTY

The Seller will not accept any transfer of the product’s warranty to any third party.

REPLACEMENT PRODUCTS

If an item cannot be repaired within 60 days, then an equivalent replacement item with similar functionality will be supplied. Replacement items may not necessarily be new but will be fully functional and will not be older than the item they replace.

  1. Replacement products will not be more expensive than the product they replace.
  2. Suitability of replacement products shall be discussed with the customer, but the final decision on their suitability shall be made by the Seller. Any repair or replacement of a defective product will not renew or prolong this warranty beyond the original expiry date of the warranty.

EXCLUSIONS OF WARRANTY CONDITION

The warranty is designed to cover any defect due to manufacturing. If the product fails for any reason not due to manufacturing defects, including any of the following reasons then this warranty is not valid:

  • Abuse or mishandling
  • The product is misused and used for something for which it was not designed
  • Wear and tear beyond the design intentions of the product
  • Adverse environmental conditions
  • The product has been altered or modified
  • The fault was caused by using accessories or supplementary parts that are not specifically certified to work by the product manufacturer
  • An inappropriate power supply or battery has been used
  • Inadequate care and maintenance

On buying a product, the Customer is protected by legislation such as The Consumer Rights Act 2015 (as amended). If the product is not, when sold, of satisfactory quality or fit for purpose, the Customer has the right to claim for repair or replacement for up to 6 years (5 in Scotland). Within the first 6 months, the Seller must prove that the goods you bought met the necessary standards. After the first 6 months, it is up to the Customer to prove that the product was faulty when supplied: this may involve the Customer taking legal proceedings. Further information on consumer rights can be obtained from your local Trading Standards Services.

The Consumer Rights Act 2015 covers the Customer in very specific circumstances should the equipment go wrong after purchase.

COMPLAINTS

In the event of the Customer needing to make a complaint, firstly they should call 01444 233030 and select option 1 to speak to sales and customer services.
You can email us at sales@tsprofessional.co.uk
Complaints should be acknowledged by us within 5 working days.

Updated December 2022